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Found 2 results

  1. When exporting the assets from an indesign file to a pdf the color values, specifically CMYK colors, are becoming distorted and not remaining the same as they were in the indesign. We can go in and manually change the color values back to their original CMYK values but some of these will not stay changed and revert back to the wrong values. It's almost as if a document with CMYK colors is being converted to RGB, and then changed back to CMYK when the pdf is created in the template generator. Therefore the CMYK colors are incorrect. Is there some setting or something we are missing when exporting the template that is causing the templates to lose their original color values? This problem is not happening when the colors are set up as PMS.
  2. OK. I've tried what I know to try. Am fairly new user working with a template set up to create online graphics (editable Timeline covers, final file as JPG). When users create files, in preview and press preview, looks fine. But once they submit for approval and JPG links are sent, downloaded files are less than 1/2 size. For the file that is to be 851 x 315 pixels at 72dpi, final downloaded file is 400 x 148 pixels. In configuration, no compression, no downsampling selected. Not sure where else this can be adjusted or why it is downsampling to 400 x 148 at 72 dpi. Anyone ideas?
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