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Old December 17th, 2020, 09:38 AM
jaben jaben is offline
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Default Reload/Remove fonts

In the previous versions you had to load fonts, Now that has been removed.
The problem is that it is seeing fonts that are not used in the document or even loaded on the machine It gives me thousands of lines like this before it generates the file:

Load Font: Font <ITC Avant Garde> has incorrect information, skipped
Load Font: Font <Book Oblique> has incorrect information, skipped

Any idea how to correct this?
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Old December 17th, 2020, 02:06 PM
Dan Korn's Avatar
Dan Korn Dan Korn is online now
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Default Re: Reload/Remove fonts

As my signature notes, these kinds of issues are hard to resolve in the context of this user forum, and Support is a better place to get help with them. Also, how font handling works, and what might go wrong with it, is very specific to the versions of FusionPro and your operating system, and also to the configuration of FusionPro and how you're composing (i.e. locally in Acrobat/Creator, or via Producer or Server or some other distributed system), so all that's important information to provide.

That said, my guess is that your system has an older version of cached font information lying around. You can still manually load fonts, which I think will fix the problem. How to do this is platform-specific. On Windows, you need to run the FusionPro Configuration program (C:\Program Files (x86)\PTI\FusionPro\configure.exe) and click "Load All." On Mac, you need to run the FusionPro application and select "Load Fonts" from the Server menu.

Note that this manual font loading should not be required, at least not in a Creator (composing locally in Acrobat) workflow. If you continue to have problems, please contact Support.
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

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Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

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