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First, are you sure you have a FusionPro template PDF open in Acrobat?

 

If so, then from the menu in Acrobat, select FusionPro -> Palettes -> Show All.

 

If that still doesn't work, then from from the menu in Acrobat, select FusionPro -> Palettes -> Reset All.

 

P.S. In addition to the versions of FusionPro and your operating system, the version of Acrobat is also useful information for troubleshooting.

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