Go Back   MarcomCentral (PTI) and FusionPro User Communities > Software-Related Talk > FusionPro® VDP Creator

Notices

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old September 11th, 2019, 04:35 AM
MartyrSyx's Avatar
MartyrSyx MartyrSyx is offline
Regular Contributor
 
Join Date: Sep 2008
Location: Westerville, Ohio
Posts: 65
Default FP 11 and Font Manager

I asked support if any testing was done with the version of Suitcase Fusion I was using and the reply was less than desired. So for anyone who has installed the latest FP, what Font Manager Programs for PC have been working for you with FP11? In our environment with the programs and versions below, FP11 would crash Acrobat when clicking Compose. It just simply closes Acrobat as if we exited the program. After troubleshooting and install/reinstall a few times, we found uninstalling Suitcase Fusion did the trick of getting it to compose. Then we tried installing the latest version of Suitcase Fusion and it was the same result of crashing. Also tried it without PitStop installed with Suitcase Fusion installed. I would like to get a Font Manager that works with FP11 so we can manage the fonts beyond the windows system. Our other test install worked fine without PitStop or a font manager. thanks...

Windows 10 Pro, 16GB RAM, 64-bit, i7-8700 at 3.20 GHz
Suitcase Fusion 18.2.4.117
Acrobat Pro DC Continuous Release 2019.012.20040
PitStop Pro 17 update 1 Build 853530

btw, i like the newer look-and-feel of the FP tool windows thus far.
__________________
Brad Mather
WestCamp
Reply With Quote
  #2  
Old September 12th, 2019, 10:29 AM
Dan Korn's Avatar
Dan Korn Dan Korn is online now
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,331
Default Re: FP 11 and Font Manager

Quote:
Originally Posted by MartyrSyx View Post
I asked support if any testing was done with the version of Suitcase Fusion I was using and the reply was less than desired.
Sorry if you didn't get a good answer.

I can tell you that we have indeed done testing with Suitcase Fusion, but mostly on Mac, for two reasons:
  1. Because of the major architectural changes on Mac, the font handling functionality changes between FP 10 and FP 11 were almost all on Mac, and Windows font handling was not affected much.
  2. From the feedback we've gotten previously, we think that most usage of third-party font utlities like Suitcase is on Mac, and not so much on Windows.
Quote:
Originally Posted by MartyrSyx View Post
So for anyone who has installed the latest FP, what Font Manager Programs for PC have been working for you with FP11?
I would like to know this as well.
Quote:
Originally Posted by MartyrSyx View Post
In our environment with the programs and versions below, FP11 would crash Acrobat when clicking Compose. It just simply closes Acrobat as if we exited the program. After troubleshooting and install/reinstall a few times, we found uninstalling Suitcase Fusion did the trick of getting it to compose. Then we tried installing the latest version of Suitcase Fusion and it was the same result of crashing.
Sorry about that.

As noted, we hadn't done much testing with Suitcase on Windows, because we didn't expect many changes in the way fonts are handled. But what we expected even less, and what I still, frankly, don't completely understand, is why the mere presence of Suitcase would affect the UI in the Acrobat plug-in, where we're not even doing anything font-specific. Suitcase doesn't even have a plug-in for Acrobat, so why it has any effect at all is a bit of a mystery.

That said, I was able to reproduce the problem, and we have a fix, which will be included in a patch update, hopefully soon.
Quote:
Originally Posted by MartyrSyx View Post
Also tried it without PitStop installed with Suitcase Fusion installed. I would like to get a Font Manager that works with FP11 so we can manage the fonts beyond the windows system. Our other test install worked fine without PitStop or a font manager. thanks...
PitStop is indeed a plug-in to Acrobat, like FusionPro, and there have been compatibility issues between our plug-ins in the past, and we have worked with our friends at Extensis to fix them as needed. I don't believe that FP 11 currently has any such compatibility issues with PitStop, though.
Quote:
Originally Posted by MartyrSyx View Post

Windows 10 Pro, 16GB RAM, 64-bit, i7-8700 at 3.20 GHz
Suitcase Fusion 18.2.4.117
Acrobat Pro DC Continuous Release 2019.012.20040
PitStop Pro 17 update 1 Build 853530
Thanks for that information; this was helpful in diagnosing the problem.
Quote:
Originally Posted by MartyrSyx View Post
btw, i like the newer look-and-feel of the FP tool windows thus far.
Thanks!
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #3  
Old September 13th, 2019, 04:01 AM
MartyrSyx's Avatar
MartyrSyx MartyrSyx is offline
Regular Contributor
 
Join Date: Sep 2008
Location: Westerville, Ohio
Posts: 65
Default Re: FP 11 and Font Manager

Thank you Dan!
__________________
Brad Mather
WestCamp
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:21 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
(c) 2011, PTI Marketing Technologies™, Inc.