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  #1  
Old January 10th, 2019, 07:46 AM
DSweet's Avatar
DSweet DSweet is offline
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Default Acrobat not recognizing FusionPro

Hello, would like to try this route before I talk with support just to see if it works ...

We have installed (on a Windows 10 computer) a Cloud Version of Acrobat DC (2019.010.20069), InDesign (14.0.01) along with FusionPro (10.0.26). Each software reports that all have installed and are registered correctly however I am not seeing the pull-down menus for FusionPro anywhere on either Acrobat or InDesign like I do on my own computer that has Acrobat X or CS6 for InDesign AND using the same version of FusionPro.

I'm not too worried about not being able to use InDesign with FusionPro so that can wait, but if anyone else is using the same level of Acrobat DC and FusionPro 10.0.26 please send a screen shot or a description of where the menu is would be greatly appreciated.

Thank you.
.
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David A. Sweet
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HKM Direct Market Communications
Windows 7, Acrobat 10.x
FusionPro Desktop and Server 10.0.26
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  #2  
Old January 10th, 2019, 09:16 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Acrobat not recognizing FusionPro

You need to upgrade to FusionPro 10.1. There's no additional cost if you already have a 10.0 license.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

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The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old January 10th, 2019, 12:53 PM
randy@recordnews.com randy@recordnews.com is offline
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Default Re: Acrobat not recognizing FusionPro

Quote:
Originally Posted by Dan Korn View Post
You need to upgrade to FusionPro 10.1. There's no additional cost if you already have a 10.0 license.
After forced Mac OS update (to Mojave), we upgraded to InDesign CC 2019 this morning. We then purchased the Fusion Pro v10 upgrade today (coming from v 9.3.36). I quit all Creative Cloud apps before installing Fusion Pro 10 (which currently shows us at v 10.1.9). Our Acrobat CC app recognizes Fusion (was able to open an old Fusion PDF and make Fusion-related changes to it).

However, the Fusion Pro menu/window/palette does NOT show up in our InDesign CC 2019 application. I've looked everywhere I can within InDesign but can't find the Fusion tools. Is there something else I need to do to get InDesign CC 2019 to see Fusion Pro?
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  #4  
Old January 11th, 2019, 03:07 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,282
Default Re: Acrobat not recognizing FusionPro

Quote:
Originally Posted by randy@recordnews.com View Post
After forced Mac OS update (to Mojave), we upgraded to InDesign CC 2019 this morning. We then purchased the Fusion Pro v10 upgrade today (coming from v 9.3.36). I quit all Creative Cloud apps before installing Fusion Pro 10 (which currently shows us at v 10.1.9). Our Acrobat CC app recognizes Fusion (was able to open an old Fusion PDF and make Fusion-related changes to it).

However, the Fusion Pro menu/window/palette does NOT show up in our InDesign CC 2019 application. I've looked everywhere I can within InDesign but can't find the Fusion tools. Is there something else I need to do to get InDesign CC 2019 to see Fusion Pro?
Technically, this question about InDesign is a separate question from the original one this thread, which has Acrobat in its title. So it should be asked in a new thread.

Anyway, for InDesign CC 2019, you need FusionPro VDP version 10.1.11. It's now available from the FusionPro VDP Software Download page.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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