bhm8hwcm Posted September 8, 2011 Share Posted September 8, 2011 I am trying to create some images using text that has some french accents and the accents are not working. I am working on a mac. Using text edit I have tried saving the file as unicode16, unicode8, mac and I also created my file directly through FP. When I compose the job I get the error: Graphic is not found or is not processsed properly: Personalized Image Error: Template cal130.boat.fpx, Data barry é: Invalid info file.. Check for file existence and that it is of the proper format The wierd thing is that when I look in the cache the image is actually there and it is correct. Any thoughts. I have tried many different formats but nothing seems to work. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted September 9, 2011 Share Posted September 9, 2011 What versions of FusionPro and FP Expression? There were some issues like this which were fixed in more recent versions. If you can collect up a minimal sample job which demonstrates the issue, you can send it to Support, or you can post it here and I can take a look at it. Quote Link to comment Share on other sites More sharing options...
bhm8hwcm Posted September 27, 2012 Author Share Posted September 27, 2012 Revisiting this issue again after almost a year. Was trying to do variable images with text fields with accents but was not working. Everything worked on a pc but not on mac. Using FuisonPro 7.2p1d FP Expressions - 3.1.13 I think my problem might actually be with how the Mac OS is writing out the XML file. The personalized text I am trying is 'barryé' The jpg is created correctly and is saved out as: admit_one.fpx-50473672-BATCH-barryé.jpg The xml file is created and is called: admit_one.fpx-50473672-BATCH-barryé.info.xml The actual xml file looks like this: <!--FusionPro Personalized Image--> <Image> <JobID>Mac-1348761540-ECB34BE0-08F6-11E2-B069-C82A141B28C0-93</JobID> <ImageSet>/Users/**********/Desktop/Master_Calendar_Files/New Templates/testtemplates/admit_one.fpx</ImageSet> <ImageName>admit_one.fpx-50473672-BATCH-barryé.jpg</ImageName> <ErrorMsg></ErrorMsg> <Text index="1">barryé</Text> </Image> My concern is the image name is not coming through with the é but instead is being replaced by 'barryé' Any thoughts why this would be? I have tried all kinds of formats and nothing works. As mentioned it worked ok previously on the pc as the imagename was being saved properly. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted September 28, 2012 Share Posted September 28, 2012 The info.xml file has the entity in it, by definition. What's much more relevant is exactly what the output JPG image looks like, and what its file name is. Again, a picture, or in this case, the collected job, is worth a thousand words, so if you can collect that up and either post it here or send it to Support, that will enable someone to analyze the problem. Quote Link to comment Share on other sites More sharing options...
bhm8hwcm Posted September 28, 2012 Author Share Posted September 28, 2012 Hi Dan thanks. I have some files ready to send (showing my tests etc) but need to send via ftp since they are large. Do you have info? I emailed support but have not heard back. thanks Quote Link to comment Share on other sites More sharing options...
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