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  #1  
Old January 17th, 2018, 11:25 AM
werdna9 werdna9 is offline
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Join Date: May 2014
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Default Locating Macintosh fonts...Hanging

I recently updated to the current Version of Fusionpro VDP 10.0.26 now when I need to load a font for a project I am hanging on the Font Load status dialog with it hanging at Locating Macintosh Fonts. I am using Extensis Suitcase Fusion 8 to manage my fonts my Mac.

I have tried everything I can think of and have reloaded FP several times. sometimes I could get it to load fonts then it will hang when I do the next needed font.

Currently, since it has hung I have no fonts loaded in Fusionpro so I am completely down.

Please tell me what I can provide for you next?
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  #2  
Old January 17th, 2018, 12:19 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,041
Default Re: Locating Macintosh fonts...Hanging

We do not recommend using third-party font utilities with FusionPro. We recommend using the built-in Font Book instead.

That said, you can try restarting the Mac after changing the fonts with Suitcase, and before loading fonts into FusionPro.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@pti.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@PTI.com. Paid consulting work may be required to fulfill your template-building needs. Please do not post proprietary font files to this forum.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old January 17th, 2018, 02:08 PM
werdna9 werdna9 is offline
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Default Re: Locating Macintosh fonts...Hanging

OK I'll note that. Thank You Dan.

I did find out that Yesterday While I was at lunch. the building had 3 power drops and spikes which is always bad.

After writing my first message and discovering the power issue I went and performed maintenance on the system I'll see if that is better.

If not I don't know how I can get Fusionpro past the hanging Loading Macintosh Fonts screen.
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  #4  
Old January 17th, 2018, 02:17 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,041
Default Re: Locating Macintosh fonts...Hanging

Quote:
Originally Posted by werdna9 View Post
OK I'll note that. Thank You Dan.

I did find out that Yesterday While I was at lunch. the building had 3 power drops and spikes which is always bad.

After writing my first message and discovering the power issue I went and performed maintenance on the system I'll see if that is better.

If not I don't know how I can get Fusionpro past the hanging Loading Macintosh Fonts screen.
It's almost impossible to diagnose font problems in the context of this forum, which is why my signature suggests contacting Support.

But like I said, if you restart the machine before loading fonts, that will probably work. Or, instead of restarting, you can clear the font cache with these instructions:
http://forums.pti.com/showpost.php?p=17699&postcount=2
Those workarounds have helped other users with Suitcase in the past.

Another possibility is that the new font you're trying to use is corrupted or is somehow doing something that FusionPro is not expecting, in which case you could try just removing that font and trying again.

But the bottom line is that your best bet to solve this is to go through Support.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@pti.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@PTI.com. Paid consulting work may be required to fulfill your template-building needs. Please do not post proprietary font files to this forum.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #5  
Old January 23rd, 2018, 11:26 AM
scotts scotts is offline
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Join Date: Feb 2011
Location: Zeeland, MI, USA
Posts: 24
Default Re: Locating Macintosh fonts...Hanging

After seeing Dan's post about third party font apps in a different post a while ago, I can tell you that since using Mac's Font Book for my fonts, I've had much better luck with fonts and Fusion Pro. Just thought you might like to hear it from someone in the trenches.
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