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Old June 28th, 2017, 12:23 AM
Naval Naval is offline
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Join Date: Oct 2015
Location: New Zealand
Posts: 27
Default FusionPro to EFi DSF products

Hi there, does anyone have the same issue as i am having. When trying to collect zip files to upload to EFI DSF some of the field in DSF template doesn't seem to work on the VDP template. Can anyone help is this a FP issue or DSF issue?

I am using FP 10.0.16

Look forward for some expert advice
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  #2  
Old June 28th, 2017, 08:40 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 3,872
Default Re: FusionPro to EFi DSF products

Please elaborate and be more specific about what "doesn't seem to work."
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Dan Korn
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@pti.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@PTI.com. Paid consulting work may be required to fulfill your template-building needs. Please do not post proprietary font files to this forum.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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  #3  
Old July 12th, 2017, 04:09 PM
MeeshKB MeeshKB is offline
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Join Date: Jun 2012
Location: Alberta, Canada
Posts: 63
Default Re: FusionPro to EFi DSF products

Hi Naval.

As Dan has said, it's hard to know exactly what is going wrong without some more details. But if the issue is that DSF won't upload your .zip file (I've run into this issue before), make sure that before you collect your zip you select Define HTML Form --> From Current Data and configure your fields there. This creates the xml file that DSF needs to properly utilize the web form.

This is apparently a very common cause of .zip files not uploading.

Hope that helps!
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Digital Services Coordinator at Rileys (print and electronic services provider) in Alberta, Canada
FusionPro VDP 9.1.0, Windows 7, Acrobat Pro XI , InDesign CS6, Avanti eAccess, EFI Digital Storefront
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