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Old November 30th, 2017, 08:14 AM
mdlivels mdlivels is offline
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Join Date: May 2011
Location: Gettysburg, PA
Posts: 16
Default Imposition causing certain records to compose improperly

We've had this issue sporadically for some time and cannot find a solution. We are using FP Creator 10 and composing on Producer. Records (8.5" x 11" fairly simple documents) render fine without imposition, then when we go to impose 2 up on 17 x 11 for print, MOST records are fine...but some do not render properly. An example could be that the IMB field prints where Last Name should be, etc. It doesn't seem consistent. We've tried to find illegal characters in the data, but can find none, and also have tried running fewer records at a time (thinking it could be a memory issue), and still fails. This is very sensitive data (PHI), therefore I cannot send any documents for review...nor can I have them print improperly, so this is a significant issue for us. Does anyone have any thoughts on what might be happening here? Is this a bug?
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Old December 1st, 2017, 10:31 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,230
Default Re: Imposition causing certain records to compose improperly

It seems unlikely that anyone would be able to analyze the issue without the job files. Perhaps you could send them to Support with an NDA. Or maybe you could recreate the result with some dummy data.

Other information that could be useful includes the exact versions of FusionPro on both the Creator and Producer machines, the OS version on each machine, and the output format to which you're composing.
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

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Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

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