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ChuckBrodeur

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    28
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  • Location
    Atlanta, GA

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  • Occupation
    VDP Analyst

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  • FusionPro Products
    Yes

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  • FusionPro VDP software version
    10.0.36

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  • OS
    Windows 10

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  • Acrobat Version
    Acrobat DC

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  1. In the Composition Settings we use the PDF/VT Output Format. How can we tell if the final pdf file is actually a PDF/VT file? Thanks.
  2. Where did you try putting the rule? Sometimes it needs to be in OnRecordStart and sometimes in OnJobStart. I would suspect you need to create an OnRecordStart callback rule and include the command line mentioned.
  3. The case number is FP-12447 from February. Thanks.
  4. We have run into this problem as well. Often the non-eliminated bleed image overlaps part of the image to its left cutting it off. We have escalated this to the development team and have been told this will be fixed in version 10.
  5. As of version 9.3.21 Acrobat DC is supported in FusionPro. We had an instance where after upgrading to Acrobat DC we could not longer see the plugin for FusionPro. The advice we received from support is as follows: For Acrobat DC on Microsoft Windows: Navigate the hard drive to: C:\ Program Files\ PTI\ Fusionpro \ Plug-ins\design\ Grab the Fusionproacro8acro plugin file C:\ program files \Adobe \ Acrobat DC \ Acrobat \ Plug_ins Create a folder and name it “PTI”. Place the plugin files into this folder. Reopen Acrobat DC. Hope this helps someone else too. Thanks guys!
  6. Thanks. I saw some posts to that extent as well. We are currently running the latest versions of both Designer and Creator so I am not sure what else we can do.
  7. We are getting a message at the end of the collection process that says "unknown attribute <> of tag <fileioinfo> ignored." The collected template seems fine and works well when we upload it to the server, but I am not sure what the message means or if it is affecting something we are not aware of. We are using both Mac (9.3.22) and PC (9.3.21) versions, with the macs running Designer and the PCs running Creator. All of them are using Acrobat Pro DC. I have attached the collection message file that shows the warning (I changed the extension from .msg to .txt to upload it). Thanks. FusionPro_collect.txt
  8. Talked to my IT guy and he suggested we reboot the server and that unblocked the ports for the target machine. I also managed to research this and discovered we had the same problem last year after an upgrade and at that point the server firewall was blocking it. Hopefully this info can help someone else in this situation in the future. thanks for your help.
  9. I appreciate your help. Looking at the ports for the FP producer configuration I see three are blocked; 8756 and 12093 for the Target machine and one instance of the scheduler blocked on port 12083. When I recompose a job it sits in the scheduler waiting as queueing as well. Thanks.
  10. understood, I thought I was clicking on the support tab... We are using the FP Scheduler with DL Queue. The server and PC's are on 9.3.21 and the Mac's are on 9.3.22.
  11. When sending a job to the scheduler it remains in the queuing state and eventually throws a time out error. I don't see any other codes. We are using FusionPro 9.3.21 and recently upgraded from 9.3.15. This has happened since that installation. We are sending files from both PC's and Mac's.
  12. We are running VDP Producer API version 9.3.9 and have set up our templates on our server to create multiple output files when the number of records exceeds a certain amount using the composition setting "output to multiple files". Using the Folder Watcher we have also set the Output File Name to use "input file name". The issue that we have is when the output files are generated they have a number sequence appended to the end of the file name, for example, newfile1.pdf; newfile2.pdf; newfile3.pdf; etc.; and it just so happens our file names are number sequences already. Our file names end up looking something like 12341.pdf; 12342.pdf; 12343.pdf; which ends up a little confusing to our operators. The question I have is this: is there a programmatic way to precede the file differentiator with a hyphen, or underscore, so the files would look something like this, 1234-1.pdf, 1234-2.pdf, etc.? Thanks.
  13. Is there any documentation or instructions about use for the folder watcher? Thanks.
  14. For each template that we create we are adding an OnRecordStart rule that sets the quantity to print for each record from a field in the data base. What I would like to know is if there is a way to set this up as a global rule or function so I don't have to keep copying and pasting it at template creation. I couldn't find anything in the documentation which indicated how to create a callback rule, just text or graphics. Thanks.
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